Mercure Queenstown Resort, Queenstown - Reviews, Rooms Options & Prices 2026

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Mercure Queenstown Resort Exterior photo

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Key details

About the Resort

Sainsbury Road, Queenstown, New Zealand, 9197

Overlooking Lake Wakatipu

Very good

7.9

8.7

/10

3.2

4.0

Loved by Mercure Queenstown Resort guests

Friendly staff
Clean rooms
Fine views
Refreshing pool
Great facilities

"The view from our room was absolutely stunning."

Meimei from New Zealand

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"For this price, where else in this area can you get a table at breakfast and dinner with those views?"

Teresa L from Fiji

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"Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking."

Keryn Aimee from Australia

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Location

Mercure Queenstown Resort is situated on a hillside overlooking the tranquil Lake Wakatipu. The hotel is just a short drive from Queenstown's vibrant town center, offering easy access to local dining and attractions. Surrounded by stunning landscapes, the location serves as a gateway to outdoor adventures and ski resorts.

Rooms

The hotel offers 148 contemporary rooms, most with breathtaking views of Lake Wakatipu and the Remarkables mountain range. Guests can choose from a variety of room types, including Superior Rooms and Privilege Rooms, each equipped with comfortable bedding and modern amenities. Select rooms also feature private balconies for enhanced lake views.

Dining

Bistro restante serves New Zealand cuisine with local ingredients, providing a seasonal menu and stunning lake views. Guests can unwind at the bar with a selection of wines and local beers. The hotel also offers an outdoor terrace for al fresco dining during warmer months.

Wellness

Mercure Queenstown Resort includes a fitness center equipped with modern workout equipment, allowing guests to maintain their fitness routines. The hotel also has a sauna for relaxation after a day of outdoor activities. Additionally, guests can enjoy outdoor seating areas surrounded by landscaped gardens.

Business

The hotel provides versatile meeting spaces with panoramic views, catering to both corporate gatherings and social events. With a maximum capacity of 250 guests, the facilities are suited for conference requirements. Advanced audiovisual equipment is available to enhance presentations.

Highlights

Location: hillside overlooking Lake Wakatipu

Rooms: 148 contemporary rooms

Dining: Bistro restante with seasonal menu

Wellness: fitness center and sauna

“Perched on a vantage point above Queenstown, the hotel certainly makes the most of its location, framing stunning views of the lake and mountains. I particularly like that it has onsite dining that showcases local produce against this dramatic backdrop. Leisure amenities and a cozy lounge bar round out the experience, making it a memorable base for exploring the region.”

Emma JohnsonEditor-in-Chief at Toresort

Location: Great

8.4/10Review score

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Highlights from guests

DiningBreakfast Views!

The breakfast buffet had amazing food with an ultimate lake view. The lounge bar food was also delicious.

Megan from New Zealand

Review on

Guest ParkingFree Parking

Onsite parking was free. I didn't have to worry about finding a spot, it was plentiful.

Kevin from Australia

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Room FeaturesRenovated Rooms

The renovated rooms were clean, spacious, and comfortable. Unlimited internet and cable television were included.

Jane from Australia

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BedroomComfy Beds

The beds were very comfortable and warm. I slept so well after a long day of sightseeing.

Rajesh from India

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Select your room type

Mercure Queenstown Resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Lake View Room Two Queen Beds

2 persons

280 sq. feet

2 King Size Beds

Shower

Heating

room details

Superior Lake View Room Two Queen Beds

2 persons

315 sq. feet

2 King Size Beds

Shower

Heating

room details

Standard Garden View Room King Bed

2 persons

250 sq. feet

1 King-size bed

Shower

Heating

room details

Superior Lake View Room King Bed

2 persons

305 sq. feet

1 King-size bed

Shower

Heating

room details

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Facilities

Mercure Queenstown Resort offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Vending machines
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Skiing
Hiking
Cycling
Bowling
Mini golf

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa lounge
Sauna
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Mercure Queenstown Resort, the dining experience is a delightful blend of international flavors and charming alpine ambiance. Guests are invited to explore two distinctive restaurants and a cozy lounge bar, where heartfelt meals and relaxing drinks create the perfect culinary retreat amidst stunning surroundings.

Mercure Queenstown Resort Restaurant photo

RISES

International buffet breakfast

Ambiance

Bright and family-friendly, featuring a cozy and modern setting.

Key Offerings

Indulge in a hearty alpine buffet breakfast each morning, where guests can enjoy a variety of dishes that fuel adventures in Queenstown.

Reservation

Not required.

Open daily from 6:30 AM to 10:00 AM.

SOUTH EATERY

A la carte dining with Central Otago wines and produce

Ambiance

Modern and family-friendly, providing an inviting space to gather.

Key Offerings

Savor a diverse a la carte menu showcasing local wines and fresh produce, enjoyed in a warm atmosphere perfect for family meals.

Reservation

Recommended.

Open for dinner from 6:00 PM to 10:00 PM, daily.

LOUNGE BAR

Casual snacks and cocktails

Ambiance

Relaxing alpine-themed lounge with an open fireplace, creating a cozy gathering space.

Key Offerings

Enjoy a selection of cocktails, beverages, and light snacks while unwinding next to the fireplace after exploring Queenstown.

Reservation

Not applicable.

Hours vary; typically open in the evenings.

Mercure Queenstown Resort Location

Sainsbury Road, Queenstown, New Zealand, 9197

Map view

Sainsbury Road, Queenstown, New Zealand, 9197

City landmarks

Cable Car

Skyline Queenstown

1.5 mi

Garden

Queenstown Garden

1.3 mi

Zoo

Kiwi and Birdlife Park

1.5 mi

Landmark

Lake Wakatipu

1.3 mi

Square

Queenstown Mall

1.3 mi

Landmark

William Gilbert Rees Statue

1.1 mi

Landmark

Moa Statue

1.2 mi

Landmark

Skyline Gondola and Luge

1.4 mi

Theme Park

Fear Factory Queenstown

1.2 mi

Landmark

G Force Paragliding

1.5 mi

Gallery

Central Art Gallery Queenstown-Julia Milley

1.0 mi

Theme Park

Shotover Canyon Swing

1.3 mi

Landmark

Flyboard Queenstown

2700 ft

Landmark

Southern Lakes Heliski

1.4 mi

Landmark

Richard Cogar Bryant

2600 ft

Gallery

Artbay Gallery

1.1 mi

Landmark

Lookout for Cecil Peak & Double Cone

3000 ft

Landmark

AJ Hackett Bungy

1.3 mi

Gallery

Silver Fern Gallery

1.2 mi

Public Building

Queenstown Lakes District Council

1.1 mi

Church

St Peter's Anglican Church

1.5 mi

Gallery

Ivan Clarke Gallery

1.4 mi

Landmark

Vesta Design

1.4 mi

Landmark

Hetties Rock & Crystal Shop

1.3 mi

Landmark

Old power house

4000 ft

Cemetery

Queenstown Cemetery

1.5 mi

Landmark

Queenstown Underwater Observatory

1.3 mi

Landmark

Gilly's Point

1.3 mi

Landmark

Luge Queenstown

2.2 mi

Nearby

Mt Crichton Loop Track

1400 ft

Restaurants

South Eatery

300 ft

Sainsbury Road Fernhill Private Bag 50071

Rises

400 ft

21 Sainsbury Road

VKnow

2900 ft

155 Fernhill Rd

Explore Queenstown

Skyline Queenstown

10-minute drive

Stunning views of Queenstown and surrounding areas from the gondola. Try the luge for an adrenaline rush.

Queenstown Gardens

25 minutes walking

Beautifully landscaped gardens featuring native plants, walking paths, and a frisbee golf course.

Kiwi and Birdlife Park

30 minutes walking

Home to native New Zealand wildlife; guided tours offer close encounters and educational experiences.

Lake Wakatipu

25 minutes walking

Scenic lake with walking trails and picnic spots. Ideal for relaxation and stunning sunset views.

Mt Crichton Loop Track

5 minutes walking

A 4.4 km hiking trail offering picturesque views. Suitable for all levels and perfect for nature lovers.

Flyboard Queenstown

10 minutes walking

Experience thrilling flyboarding on Lake Wakatipu. Equipment rental available; bookings recommended.

G Force Paragliding

30 minutes walking

Adventurous tandem flights offering breathtaking aerial views. Suitable for thrill-seekers.

Spa Treatments

5-minute drive

Relaxing spa options nearby offer massages and wellness treatments for your rejuvenation.

South Eatery

1-minute walk

Casual dining with a focus on local ingredients. Great for breakfast, try the eggs benedict.

Rises

2 minutes walking

Stylish venue offering contemporary New Zealand cuisine. Known for its lamb dishes and local wines.

VKnow

11 minutes walking

Cozy spot with a blend of Asian and Western dishes. Vegetarian options available; reservations recommended.

Fear Factory Queenstown

25 minutes walking

Interactive scare experience with haunted rooms and spooky themes. Great for thrill-seeking groups.

Live Music at Queenstown Landing

10-minute drive

Vibrant venue hosting weekly live music events encompassing various genres, perfect for local vibes.

Queenstown Mall

25 minutes walking

Shopping and entertainment hub filled with boutiques and cafes. Often hosts family-friendly events.

Getting around

City Centre

Queenstown24 min · 1.2 mi

Airports

Queenstown (ZQN)15 min · 6.2 mi

Te Anau Manapouri (TEU)270 min · 111.5 mi

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at NZD 15 per day.

Internet

Wireless internet is available in public areas for free.

Breakfast

A full breakfast is served at the price of NZD 32 per person per day.

Pets

Pets are not allowed.

Languages

English, German, French, Spanish, Italian, Portuguese, Japanese, Korean, Hindi

Number of floors:

Number of rooms:

148

Reviews and Ratings

Feedback about Mercure Queenstown Resort from previous guests about their experience

Review summary

Based on recent reviews

Mercure Queenstown Resort impresses guests with its stunning mountain and lake views from many rooms and the dining area. Guests can enjoy amenities like a fireplace near the bar and access to a gym, with ample parking available, though some guests have noted the parking comes with an extra charge. The hotel is conveniently located close to town, making it easy to walk to the city center.

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Review score

Based on 624 verified reviews

7.9/10

Very good

80%

Recommend

Staff

8.6/10

Comfort

8.4/10

Paid Wi-Fi

6.9/10

Value for money

7.5/10

Pros

Lake view

Spa pool

Great staff

Good location

Big car park

Cons

Outdated hotel

Awful breakfast

Justin from Canada

Family with children

superior lake view room two queen beds

4 nights in November 2025

Reviewed:November 27, 2025

5/10

friendly stafflow water pressurebad design

the staff was friendly enough, i guess.

the room was a total letdown. the shower had the water pressure of a sad, dribbling faucet and the toilet door actually hit the toilet when opened, genius design. constant kid races in the corridors meant sleep was a luxury i couldn't afford.

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